Privacy Policy

Tajassum ("we", "us") provides the Tajassum marble visualizer, website, and related services (the "Service"). This Privacy Policy explains what personal information we collect when you use the Service, how we use and share it, how long we keep it, and the choices you have.

• It applies together with our
• Terms & Conditions
• . Words defined there have the same meaning here.

• Account details: your name, business name, business type, city, email address, and phone number, plus the username that accounts created before October 2026 chose at sign-up. Your password is stored only in a protected, hashed form that we cannot read.
• Agreement records: when you accepted our Terms & Conditions and this Privacy Policy, and which version of each.
• Business branding: a logo you upload, which we place on the renders you choose to export or share.
• Content you upload: photos of spaces (including your customers' homes and sites), photos of marble and designs for your catalog, and any instructions you type.
• Render records: what each render asked for (surfaces, stones, and options), whether it worked, how long it took, and the credits it used. These are text records, not pictures.
• Feedback: your rating and comments on a render and, when you rate one, a copy of that picture.
• Payment records: the amounts you pay and the credits on your account. Payments are made by bank or mobile-wallet transfer outside the Service; we never collect card numbers or banking passwords.
• Technical information: your IP address, browser and device type, and similar data sent by your browser.
• Messages: what you send us by WhatsApp, phone, or email, including payment confirmations.

We use a cookie that keeps you signed in, and a second small cookie that lets our pages show the right buttons before they finish loading. Your browser's own storage remembers settings such as your language.

We use privacy-friendly website analytics that measure visits and page speed in aggregate, without cookies. We do not use advertising cookies or track you across other websites.

• to provide the Service: your account, your catalog, your renders, and your credit balance;
• to process payments, add credit, and keep accounting records;
• to give support and investigate a render that went wrong;
• to improve quality, for example by reviewing feedback on renders;
• to keep the Service secure and prevent abuse, such as repeated or fake sign-ups;
• to contact you about your account, payments, and changes to the Service; and
• to meet our legal obligations.

We do not sell your personal information, and we do not use your photos for advertising.

We share information only as needed to run the Service:

• Service providers who operate parts of the Service for us, such as cloud hosting, databases and file storage, security and abuse prevention, and website analytics. They handle information on our behalf to provide their services to us.
• AI processing providers. To make a render, the photo, the stone images you chose, and your instructions are sent to third-party AI image-processing services, which process them to produce the picture.
• Legal and safety: when the law requires it, or to protect the rights and safety of our users, the public, or Tajassum.
• Business transfers: if Tajassum is sold, merged, or reorganised, information may pass to the new owner under this Policy.

Some of these providers store or process information outside Pakistan. By using the Service you agree that your information may be processed in other countries.

When you upload photos of your customers' homes or sites, or details about them, you are responsible for having their permission and for any personal information those photos contain. We process that content only to provide the Service to you.

If one of your customers asks for their photos to be removed, contact us and we will help.

• Account details, agreement records, your catalog, and your logo: while your account is open. When you ask us to close it, we delete or anonymise them, except what we must keep for accounting, tax, legal, or dispute purposes.
• Room photos you upload to make a render: kept in our file storage so the same photo does not have to be uploaded again for each variation. You can ask us to delete them at any time.
• Generated renders: we do not keep a copy once a render has been delivered to your browser, apart from short-lived technical caches. If you rate a render, we keep a copy of that picture for 90 days, then delete it; the rating and comment stay.
• Render and payment records: for as long as we need them for support, accounting, and security.

We protect information with reasonable technical and organisational measures, including encrypted connections, hashed passwords, private file storage, and limited access. No system is completely secure, so we cannot guarantee absolute security.

You can ask us to show you the personal information we hold about you, to correct it, or to delete your account and your uploaded content. We may need to confirm it is you before we act, and we may keep records that the law or our accounting requires.

You can stop using the Service at any time. Note that credits are non-refundable (see Section 6 of the Terms).

The Service is meant for adults and businesses. It is not directed at anyone under 18, and we do not knowingly collect information from children.

We may update this Policy from time to time. Changes take effect when posted on this page with a new effective date. If a change is significant, we will also tell you through the Service or by contacting you.

For any privacy question or request, email theabdulrehmanujjan@gmail.com or message us on WhatsApp at +92 315 5119294.